FAQ's

Yes, you can book online or call our reservations department at (305) 475-5000.

When you submit an online reservation, your credit card will be charged within 48 hours and you will receive an email confirmation. We operate just like every major airline. You will have 48 hours from the time you make your reservation to cancel and request a full refund. After 48 hours, you will be charged a $50.00 cancellation fee or you can choose a trip credit. The trip credit is good for 12 months from the original travel date and you can transfer it to someone else. You may make changes to the date, time, or destination up to 24 hours before your travel date.

If you are in Key West, we recommend at least 90 minutes before your scheduled departure time. This buffer accounts for potential delays like traffic, TSA lines, and other airport issues.

Tipping is at your discretion. If your Chauffeur has provided exceptional service and you wish to show additional appreciation, you may but you are not obligated. We have a 20% gratuity added to every reservation. 

Our Chauffeurs keep 100% of any gratuity.

Our Chauffeurs can supply Child Seats/Booster Seats for an additional charge. Our reservation form has an area to request seats.

You can go to the Monroe County website to ensure there is a Business Tax Receipt. You can request proof of insurance and licensing through our company or from the City of Key West or the Key West International Airport.

Yes. We monitor every arrival in real time and adjust your pickup automatically, so whether you land early or hours late, your chauffeur is at the terminal when you walk out. There is nothing you need to do unless you miss your flight.

For curbside pick-ups: Our Chauffeur will call or text you upon your arrival and your vehicle will be outside the door to the right at Key West Airport. If you desire Meet & Greet Services: Your chauffeur meets your group inside the terminal with a name sign, helps with the bags, and walks everyone to the vehicle together.Accordion Content